Terms of Service

Last updated: January 1, 2024

Effective date: January 1, 2024

1. Introduction

These Terms of Service ("Terms") govern your use of the Cyprus ORM Agency website and services. By accessing or using our website and services, you agree to be bound by these Terms.

Cyprus ORM Agency ("we," "our," or "us") provides online reputation management services to businesses in Cyprus and internationally.

2. Definitions

• "Services" means our online reputation management services
• "Website" means our website at yourdomain.com
• "Client" means any individual or business that engages our services
• "Content" means any text, images, videos, or other materials on our website

3. Use of Website

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws
• Attempt to gain unauthorized access to our systems
• Interfere with the website's functionality
• Use automated tools to access the website
• Distribute malware or harmful code

3.2 Intellectual Property

All content on our website is owned by Cyprus ORM Agency and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

4. Services

4.1 Service Description

We provide online reputation management services including:

• Review monitoring and management
• Google Business Profile optimization
• Reputation repair and crisis management
• Local SEO services
• Brand protection

4.2 Service Availability

We strive to provide reliable services but cannot guarantee uninterrupted availability. We reserve the right to modify, suspend, or discontinue services with reasonable notice.

4.3 Service Limitations

Our services are subject to:

• Platform policies and terms of service
• Legal and regulatory requirements
• Technical limitations
• Client cooperation and timely responses

5. Client Responsibilities

5.1 Accurate Information

You agree to provide accurate, complete, and current information when using our services or contacting us.

5.2 Compliance

You agree to comply with:

• All applicable laws and regulations
• Platform terms of service
• Our reasonable requests and instructions

5.3 Cooperation

To provide effective services, we may require:

• Access to your business accounts and platforms
• Timely responses to our communications
• Provision of necessary information and materials

6. Payment Terms

6.1 Pricing

Service prices are as published on our website and are subject to change with 30 days' notice.

6.2 Payment Schedule

• Monthly services are billed monthly in advance
• Quarterly services are billed quarterly in advance
• One-time services are billed upon completion

6.3 Late Payments

Late payments may result in service suspension and additional fees. We reserve the right to charge interest on overdue amounts.

6.4 Refunds

Refunds are provided according to our refund policy, which may vary by service type and circumstances.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with GDPR and other applicable data protection laws.

8. Disclaimers and Limitations

8.1 Service Results

While we strive for excellent results, we cannot guarantee specific outcomes. Results may vary based on factors beyond our control.

8.2 Third-Party Platforms

Our services may involve third-party platforms (Google, Facebook, etc.). We are not responsible for changes to these platforms' policies or functionality.

8.3 Limitation of Liability

Our liability is limited to the amount paid for services in the 12 months preceding any claim. We are not liable for indirect, incidental, or consequential damages.

9. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Your provision of false or misleading information

10. Termination

10.1 Termination by Client

You may terminate services with 30 days' written notice. No refunds are provided for partial months.

10.2 Termination by Us

We may terminate services immediately if:

• You violate these Terms
• You fail to pay fees when due
• You engage in fraudulent or illegal activities
• You provide false information

10.3 Effect of Termination

Upon termination:

• All services will cease
• You will pay any outstanding fees
• We will return or destroy your data as required by law

11. Confidentiality

We maintain the confidentiality of your business information and trade secrets. We will not disclose confidential information except:

• With your written consent
• As required by law
• To our employees and contractors who need to know
• To protect our rights or safety

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government actions
• Internet outages
• Platform changes or outages

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Cyprus. Any disputes will be resolved in the courts of Cyprus.

13.2 Mediation

Before pursuing legal action, we agree to attempt mediation to resolve disputes amicably.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending you an email notification
• Updating the "Last updated" date

Continued use of our services after changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Cyprus ORM Agency regarding our services.

17. Contact Information

If you have questions about these Terms, please contact us: